Refund Policy

Failed generation or delivery

For eligible website purchases, a confirmed generation failure may trigger a full automatic Stripe refund. If a Google Play or Apple App Store purchase is charged but your pack does not arrive, contact us so we can verify the store order and either redeliver it or process an eligible refund through the applicable store. Store review and processing rules still apply.

Something wrong with your pack?

If your content arrived but something is off — a broken download, missing email, or a result that clearly doesn't match your analysis — contact us within 14 days of purchase at support@irisanalyzer.com with the delivery email and, for a store purchase, the Google Play or App Store order identifier. We'll investigate and offer an appropriate regeneration, resend, or eligible refund.

What we can't refund

Because packs are personalized digital goods generated on demand, we can't offer refunds simply for change of mind after successful delivery. If you feel your case is an exception, write to us anyway — we read everything and we're not robots about it.

How refunds are processed

• Website refunds are issued through Stripe; mobile-store refunds are issued or approved through Google Play or the Apple App Store, as applicable.
• We never store your card or bank details. We may need your delivery email and store order identifier to locate a purchase.
• Refund eligibility and timing after issuance are controlled by the relevant payment provider, store, and bank.